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Retail Operational Manager

Job Title: Retail Operational Manager
Contract Type: Full Time
Location: Milan, Italy
Salary: Negotiable
REF: 1851_1528821408
Contact Name: Francesca Saggese
Contact Email:
Job Published: 6 months ago

Job Description

We have a fantastic new opportunity as a Retail Operations Manager for one of the most successful Italian luxury brands.

As the Retail Operations Manager, you will be the main link between Head Office and the Retail Field Team; supporting the ongoing business growth while adhering to policies and procedures.

The ideal candidate for this position will be highly professional and knowledgable of fashion/design. Fluency in English is also essential.

Main Responsibilities Will Include:

  • Create, update and disseminate all policies and procedures
  • Review and update of the retail induction and selling ceremony manual
  • Ensure all stores are adhering to company policies and procedures
  • Consistently review and identify any critical areas that require additional guidelines
  • Provide prompt resolutions for store inquires
  • Visit stores with consistency
  • Ensure the proper use of all digital tools relating to retail operations
  • Conduct in-store operations training
  • Provide weekly update and analysis on business performance and retail incentive
  • Co-ordinate activities to operationally prepare for store: openings/renovations/relocation activities within their respective market through conducting conference calls (or meetings) to ensure smooth opening and proper dissemination of information to key departments
  • Support all new hires of Store Managers when possible in collaboration with the District Manager

Person Requirements:

  • University degree holder in business or related disciplines
  • Several years of experience in a multi-store support role and in a fast-paced, luxury fashion environment
  • Excellent initiative and proactive spirit, with a "can-do" attitude
  • Analytical skills and details orientated
  • Solid interpersonal skills
  • Professional knowledge of fashion/design
  • High proficiency in Excel and PowerPoint
  • Excellent planning and organising skills
  • Business/culture awareness
  • Training skills
  • Fluency in English