Job Description
We have a premium luxury leather goods company that have a pop up store for the next 3 Months with a view to becoming permanent, and are looking for full time and part time staff.
This is a fabulous company who are a well-known British brand and who are a pleasure to work with.
As a Sales Associate, you are an essential part of a team that delivers the extraordinary service our customers expect. Our customers are at the heart of everything we do
Main Responsibilities Will Include:
- Deliver exceptional service to our customers by building rapport, sharing product knowledge and catering to their needs
- Conduct refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services
- Work as part of a team focused on creating a memorable customer experience. From selling and replenishing stock, cashing up and organising rails, to hosting, you understand there is more to the customer experience than just selling
- Manage customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area
- Be responsible for the stock in your department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room
- Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
- Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors
- Understand and follow health, safety and security procedures, and play an active role in preventing stock loss
Person Specifications:
- A great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements
- Well Informed. You will develop excellent product knowledge by following trends and being aware of our competitor's activity, along with taking part in supplier training
- Known to be a sales and service expert. You'll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate
- A proud shopkeeper. It will fall to you to replenish stock, maintain the companies standards and inspire others to deliver the same
- Problem solving skills. You'll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer
- Flexible. Responsive to business needs, you are happy and comfortable to take responsibility for tasks that may go beyond the role expectation
- An example of our values, a trusted and respected colleague
