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Sales Assistant - Luxury Accessories

Job Title: Sales Assistant - Luxury Accessories
Contract Type: Full Time
Location: Hayes, London
Industry:
Salary: £22000 - £23000 per annum + commission
REF: 2403_1559744190
Contact Name: Georgia Hanley
Contact Email: georgia@trprecruitment.com
Job Published: 5 months ago

Job Description

I am currently seeking a Japanese speaking Sales Assistant to work for a beautiful British heritage leather goods and accessories brand based in their Heathrow Boutique. This band is famous for their history, superb quality and classic style.

Main responsibilities will include:

  • Reach and, where possible, exceed sales targets set
  • Provide thoughtful and discrete customer service in line with luxury customer service standards
  • Have and maintain excellent, up to date product knowledge
  • Understand and anticipate each customer's needs and delight them with the service provided
  • Aim to exceed customer expectations
  • Refer complaints promptly to a manager or assistant manager
  • Consider colleagues as customers and afford them the same standards of service at all times
  • Ensure all store systems and operational procedures are followed accurately and as instructed by a member of the management team or their designate
  • Carry out duties in connection with store opening and store closing
  • Ensure the store and stock are impeccably presented at all times
  • Ensure merchandising is in line with VM standards and the commercial objectives of the store.
  • Participate in audits, counts, deliveries and stock control procedures as required
  • Observe till procedures and minimise stock/trading losses



Person specification:

  • Experience working within a luxury retail environment.
  • Experience of one-on-one customer service and/or sales environments
  • Willing and pro-active, with a 'can-do' approach
  • Excellent communication skills
  • Impeccable personal presentation, good manners and diplomacy