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Mandarin Sales Assistant - Luxury Leather Goods

Job Title: Mandarin Sales Assistant - Luxury Leather Goods
Contract Type: Full Time
Location: London, England
Salary: £20000 - £23000 per annum + commission
Start Date: asap
REF: 2379_1562919043
Contact Name: Georgia Hanley
Contact Email:
Job Published: about 3 years ago

Job Description

I am currently seeking a Mandarin speaking Sales Assistant to work for a beautiful British heritage Accessories brand based in their stunning Bond Street Boutique. This band is famous for their history, quality and classic style.

Main responsibilities will include:

  • Reach and, where possible, exceed sales targets set
  • Provide thoughtful and discrete customer service in line with luxury customer service standards
  • Have and maintain excellent, up to date product knowledge
  • Understand and anticipate each customer's needs and delight them with the service provided
  • Aim to exceed customer expectations
  • Refer complaints promptly to a manager or assistant manager
  • Consider colleagues as customers and afford them the same standards of service at all times
  • Ensure all store systems and operational procedures are followed accurately and as instructed by a member of the management team or their designate
  • Carry out duties in connection with store opening and store closing
  • Ensure the store and stock are impeccably presented at all times
  • Ensure merchandising is in line with VM standards and the commercial objectives of the store
  • Participate in audits, counts, deliveries and stock control procedures as required
  • Observe till procedures and minimise stock/trading losses

Person specification:

  • Experience working within a luxury retail environment.
  • Experience of one-on-one customer service and/or sales environments
  • Willing and pro-active, with a 'can-do' approach
  • Excellent communication skills
  • Impeccable personal presentation, good manners and diplomacy