Job Description
My client is a Luxury lingerie brand seeking an existing E-commerce Manager to join their sociable, friendly and passionate team. They are seeking a true E-Commerce Manager who is very content based, fashion savvy and website driven. This person will need to come in and hit the ground running and have the ability to motivate and drive a small team.
Responsibilities Will Include
- Work with the Head of E-Commerce to devise the Online Trading Plan and ensure it is delivered on time, within budget and meets sales targets
- Deliver all product launches and seasonal content updates on time in line with the Trading & Marketing plan
- Work with the Merchandising team to maintain the accuracy of stock levels and information as well as maximise the effectiveness of product merchandising on the site
- Work with the Design/Production team to ensure product content is accurate and informative
- Ensure all website content is accurate, up-to-date, brand-appropriate and optimized for SEO
- Understand both business and customer requirements and propose enhancements to the website to improve both the customer journey and conversion potential. Reporting & analysis of deployed functionality
- Regularly review, analyse and report on sales performance, site performance and key metrics with a view to explaining current trading performance and identify areas for future growth. Ensure accuracy at all times
- Define, implement and maintain processes to ensure all website updates and projects are fully tested and launched on time and to budget
- Work closely with the Online Marketing Manager to ensure campaign activity ties in seamlessly with onsite activity so the complete user journey has been considered
- Work closely with the Operations Manager to ensure the website reflects accurate delivery, fulfilment and customer service information
- Effective communication with internal teams and suppliers to ensure timely development and launch of all projects/campaigns
- Day-to-day management of all aspects of the website including site stability and general website admin
- Monitor competitor activity on a regular basis
Person Specification
- Bachelor's degree in a relevant subject
- Self-starter who likes to use their own initiative and takes ownership for their own projects and tasks
- At least two years' experience managing a successful e-commerce website - ideally in a multi-channel retail environment
- Previous experience as E Commerce Manager for a leading premium fashion/beauty online etailer/retailer
- Reliable and hard-working positive and enthusiastic with a can-do attitude, and a focus on solving-problems
- Ambitious with a hunger to learn, develop and take on more responsibility
- Working as a key individual within a wider team, including senior management
- Commercial, analytical and numerate with a strong focus on trading, how to maximise sales and grow the business
- Excellent planning and project management skills - able to manage multiple projects simultaneously, maintain project momentum, contingency plan and deliver excellent results
- Understanding of stock, sales and customer databases; ability to interrogate the data and bring back meaningful, accurate results
- Good communication skills; ability to work confidently with internal and external teams
- Ability to use Magento 1 and 2 platform
- Project management experience
- Retail experience
- Strong computer, IT, Technical Skills and Microsoft Office suite
