We are currently seeking a strong Concession Manager for a stunning luxury Lingerie brand. It will be based in their concession in Munich and are looking for a Manager with previous experience and knowledge of the market, who can drive and develop their staff. The Concession Manager will assume a leadership role with accountability for maximizing store business results. The brand has a very loyal following of VIP clients so a passion for ensuring an exceptional level of service is delivered at all times is essential.
Main Responsibilities Will Include:
- Create and execute strategic initiatives to deliver the planned annual sales goals
- Lead, motivate and drive sales professionals to meet their sales goals and exceed the highest expectations of customer service
- Manage store budgets and coordinate with/report to the Regional Manager on store performance.
- Demonstrate sales leadership for associates by taking an active role on the selling floor to participate in client development, supervise and coach sales professionals and build local brand/store awareness.
- Monitor and measure all stores' performance
- Maintain competitive awareness by continuously monitoring the competition and reacting
- Ensure your store is kept to the highest possible standards, being well organised and properly merchandised at all times; and that all policies, procedures, and controls are followed.
- Previous experience in a managerial role within the premium retail industry
- Exceptional clientelling skills, customer relationship building skills with the ability to lead a luxury service culture
- Fluent in German and English
- Ability to manage multiple tasks in a fast-paced environment
- Enthusiastic, self-confident, well presented and self-motivated
- Strong problem-solving attitude