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Concession Manager Mat Cover - Premium Jewellery Brand

Contract Type: Full Time
Location: London, England
Salary: £30000 - £32000 per annum + bonus
REF: 2533_1566896851
Contact Email: nicole@trprecruitment.com

Job Description

A fabulous opportunity has arisen for one of my clients who are leaders in their field A British brand that celebrates individuality between fashion and jewellery. Due to continued success, they are looking for a talented Concession Manager who puts customer service first, my client offers excellent product training in addition to a generous commission structure.


Main Responsibilities will include:

Driving Sales

  • Deliver sales budget through the implementation of an action orientated business plan
  • Monitor and drive store and team KPIs
  • Deliver a consistent and exceptional standard of customer service through your sales team
  • Develop and maintain client relationships in line with company guidelines to drive repeat business
  • Network to create key relationships with corporate and local clients to support HQ team with a program of revenue driving events

Building a Strong Team
  • Set clear individual sales objectives and KPIs for your team, and support with ongoing coaching and training to deliver these
  • Manage the team in accordance with company policy and procedures
  • Support the recruitment process, interviewing candidates and compile feedback from trial shifts
  • Implement approved brand and product training program to ensure consistent and effective styling advice and inspiration to all customers

Delivering Efficiency
  • Execute visual merchandising guidelines to a high standard
  • Ensure in store experience (Boutique cleanliness) is in line with the guidelines and Brand standard
  • Maintain an accurate stock file
  • Ensure accurate payment processing and cash handling
  • Ensure the appropriate processing of in-store services (including engraving, and aftercare)
Person Specification:
  • A demonstrated passion for customer service and driving a business
  • Commercially aware and target driven
  • Excellent communication and interpersonal skills
  • Flexible, able to adapt
  • Ability to work well under pressure in a fast-paced environment
  • Minimum 1 year experience in Boutique / Concession Manager role