Job Description
I have an excellent opportunity for a luxury Leather Goods and Accessories company looking for an Assistant Manager to be based in their Flagship Bond Street Boutique. This is a fantastic opportunity to be part of a stunning British Heritage brand with a fabulous history and international, loyal client base.
Main responsibilities will include:
- Pro-actively drive and be accountable for the day to day management of the store.
- Achieve or where possible, surpass all financial and operational goals set.
- Cultivate a thoughtful and discrete customer service culture throughout the store.
- Ensure all operational standards are achieved.
- Ensure timely and effective communication between Stores, Retail Operations & Head Office.
- Coach, motivate, train and support sales associates in the achievement of the above.
- Maximise the performance of the team through effective communication, daily meetings, setting targets and delivering ongoing product training.
- Champion use of data capture by all team members.
- Cultivate a clientelling culture encouraging individual client book development
- Set impeccable customer service standards and lead by example.
- Deal with complaints effectively & efficiently, again exceeding customer expectations.
- Proactively manage shifts, holiday and sickness absence to ensure adequate shop floor coverage at all times.
- Communicate with operations associates on any stock related issues e.g. transfers/organisation etc.
- Minimize shrinkage and participate in cycle counts.
- Ensure all store systems and operational procedures are followed accurately.
- Ensure all forms and procedures are used correctly, and follow through to completion and forwarded as applicable.
- Hold daily and ad hoc meetings as required
- Company direction and any issues facing the Company or store.
- Budgets & store performance against targets.
- VM, shop floor and housekeeping standards.
- Personally convey performance expectations and monitor delivery.
- Set personal objectives and review these in line with Company procedures.
Person specification:
- Supervisory or team leader experience (depending on scale of responsibility & organisation).
- Experience of one-on-one customer service and sales environments, with particular reference to bespoke sales and high-priced sales transactions.
- Leadership flair, with the desire and to be accountable for managing and motivating a team.
- A positive, open and progressive personal style.
- The ability to train a team in all aspects of product, customer service and store standards.
- Exposure to managing performance or personnel issues.
- An understanding and execution of Health and Safety and HR procedures.
- Excellent communication and administration skills.
- Impeccable personal presentation, good manners and diplomacy, even if under stress.
- A positive outlook and a 'can-do' approach.
- Second languages a distinct advantage, especially Japanese, Chinese, Russian, Arabic and/or any European language.
